All of our houses are situated in Kommetjie within walking distance to the beach or the water’s edge. The owner of Kommetjie Hideaways, Frankie Fleck, is a graphic designer who lives with her family on the beach in Klein Slangkop in Kommetjie. She is known for her attention to detail and the many special touches she puts into all the holiday homes.
Every home has its own personal house manager who communicates with the guest before, during and, if needed, after the guest has left. The house manager makes sure the house is spotless and takes care of the many special details that Kommetjie Hideaways is known for. The manager will try to accommodate early check-ins and late checkouts whenever possible. Some of the homes are managed by the owner however, we will still check the guests in and be available for the duration of their stay.
Each home has plenty of pictures to help guests in making their selection and finding the perfect vacation home.
The booking process is user friendly. Guests have the option to pay on line and are able to read the detailed contract before paying. Once they accept, an electronic signature guarantees their reservation with payment. Guests are notified when the second deposit is due and the guests are able to receive receipt of payments in a timely manner.
In most of the homes the guests are greeted by fresh flowers, tea, coffee and fresh milk. Many of our guests comment on how welcome they felt.
There is a house manual available at each home that explains everything you need to know about the house and how things work. Kommetjie Hideaways staff are very patient, and available, in answering questions and helping guests get the information they need to have a wonderful holiday.
All the homes have comfortable beds and lovely bedding. All of our homes are well stocked with amenities that include packets of local organic coffee to start your first morning, along with sugar, tea, milk, salt and pepper.
We always ask for constructive feedback to improve our services. Service is very important to us.
All the properties are equipped with lanterns, flashlights should there be a power outage.
Most of the properties are in excellent locations and are near the beach and walking distance to the village.
If any problem occurs during a guests stay it will be addressed as quickly as possible. We do our best to handle any unforeseen problems with as little inconvenience to our Guests as possible. We always place our guest experience first.
We take pride in being a small owner-run business with a heart. We hope that our beautiful holiday homes nurture and inspire our guests making memorable holidays and building wonderful relationships in our small community.